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Oscar - a winning
sales programme
Staff at our Duty Free and
Luxury stores experience our
ISO 9001 training programme,
including sales techniques,
language courses and intensive
product knowledge.
Through regular tests and
'mystery shopper' visits,
our sales staff are evaluated and rewarded for high performance,
while constant tuition focuses
on welcoming the customer and guiding
them in their choice. We
undertake mystery shopper assessments at every one
of our stores at least four
times every year.
'Go Beyond'
Our customer service programme
supports every staff member
in consistently
delivering customer service
that exceeds the customer's
expectations.
At LS travel retail, fostering
a keen sense of customer
service is one of our key values. In order to succeed,
it is no longer enough to
just satisfy customers but to go beyond their expectations.
"Go Beyond" is
a specially designed programme that educates our staff
in the importance of having
the right attitude and in finding creative ways to
delight customers - and
go beyond their expectations.
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Excellence in Customer
Service Results in Awards:
Best New Shop Opening
in the DFNI Awards 2011
for The Fashion Gallery
- Singapore, Changi Airport, terminal 2 |
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